Unit 6: At the Hotel

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Aims and Objectives

In this unit you will learn and practise vocabulary related to hotels.

You will practise the following skills and functions:

  • asking for and providing information
  • dealing with the public

The grammar focus of this unit is:

Vocabulary

Vocabulary Practice

Exercise not available in this language version.

Comprehension

Exercise 1: Multiple Choice Questions

Chose the correct answer.

Read the following text:
ReceptionistGood afternoon, can I help you?
Mrs JoyceWell yes. Do you have any rooms available?
ReceptionistYes, madam. How long would you like to stay?
Mrs JoyceFor two nights. Actually, your hotel was recommended to us because you have extended sport facilities.
ReceptionistThere's no problem at all. The hotel fit centre is open 24 hours a day, and you will find our rooms attractive and ready to meet your needs. What kind of room would you like?
Mrs JoyceA double room, twin beds if possible. And what about my husband's sports equipment?
ReceptionistDon't worry. We can provide you with a special room offering extended storage facilities.
Mrs JoyceOh, good. How much is the room?
ReceptionistThe room charge is 230 euros per night including VAT. There is no supplement for the extended storage.
  1. What kind of room does Mrs Joyce want?
    a. 
    b. 
    c. 
    ?
  2. How long does she need the room for?
    a. 
    b. 
    c. 
    ?
  3. When does Mrs Joyce arrive at the hotel?
    a. 
    b. 
    c. 
    ?
  4. How much does the room cost?
    a. 
    b. 
    c. 
    ?
  5. How much is the VAT?
    a. 
    b. 
    c. 
    ?
  6. Why is the room suitable for Mr Joyce?
    a. 
    b. 
    c. 
    ?

Exercise 2: Multiple Choice Questions

Chose the correct answer.

Read the following text:
ReceptionistMay I have your passport, please? Thank you. Mmm. Susan Bush. Your room's on the fourth floor, number 406. Here's your key. The porter will take the luggage up, and there's a lift across the foyer.
SusanThank you. Oh, I haven't had any lunch. Where can I get a sandwich or something?
ReceptionistI'm afraid the hotel restaurant is closed. It opens at 7.00 for dinner but there is a very nice tea shop just opposite the hotel.
SusanThank you. What time is breakfast?
ReceptionistBreakfast is served from 8 o'clock to 10.30 in the Blue Room.
SusanI'd like breakfast in my room, please. Could you give me a wake-up call at 8.30? And I want to check out before 10.00.
  1. What is Susan doing?
    a. 
    b. 
    c. 
    ?
  2. Where is Susan's room?
    a. 
    b. 
    c. 
    ?
  3. Where is breakfast served?
    a. 
    b. 
    c. 
    ?
  4. Where is Susan going to have breakfast?
    a. 
    b. 
    c. 
    ?
  5. Who will take the luggage to the room?
    a. 
    b. 
    c. 
    ?

Exercise 3: Multiple Choice Questions

Chose the correct answer.

Read the following text:
Frank TurnerHello, reception? This is Frank Turner in room 707.
ReceptionistYes, sir. How can I help you?
Frank TurnerI've just checked in and come up to my room and it's a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough.
ReceptionistI do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away.
Frank TurnerThat's fine, thank you. By the way, I need to make some photocopies.
ReceptionistNo problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.
  1. Why isn't the room ready?
    a. 
    b. 
    c. 
    ?
  2. Can Mr Turner change rooms?
    a. 
    b. 
    c. 
    ?
  3. Where can Mr Turner make photocopies?
    a. 
    b. 
    c. 
    ?
  4. Mr Turner is:
    a. 
    b. 
    c. 
    ?
  5. When will Mr Turner change room?
    a. 
    b. 
    c. 
    ?

Exercise 4: Multiple Choice Questions

Chose the correct answer.

Read the following text:
ReceptionistHello. The Gresham Hotel. Felipe speaking.
ClientI'd like to book a room, please.
ReceptionistCertainly, sir, how long would you like to stay?
ClientI want a single room, en suite, for the night of Monday the 1st of September and Tuesday the 2nd. Then again on Friday the 5th of September.
ReceptionistI'm afraid we have no single rooms free on those dates but we can offer you a double room for single use.
ClientThat's fine. I may want to stay an extra night.
ReceptionistI'm sorry, sir. The hotel is full on the 6th and 7th.
  1. When does the client want to stay at the Gresham Hotel?
    a. 
    b. 
    c. 
    ?
  2. How long will he stay at the hotel?
    a. 
    b. 
    c. 
    ?
  3. The hotel has:
    a. 
    b. 
    c. 
    ?
  4. When is the hotel full?
    a. 
    b. 
    c. 
    ?
  5. What's an en suite room?
    a. 
    b. 
    c. 
    ?

Exercise 5: True/False Statements

For each of the statements below, choose True or False.

  1. Some hotels cater specially for the blind and visually impaired.


    ?
  2. You can book a hotel room by telephone or email.


    ?
  3. Not every hotel allows dogs.


    ?
  4. Room service doesn't take your breakfast to your room.


    ?
  5. Before you leave the hotel you must check out.


    ?
  6. The receptionist takes the luggage to the room.


    ?
  7. Large hotels have facilities like Room Service and Business Services.


    ?
  8. You can pay your hotel bill with a credit card.


    ?
  9. Hotels sometimes have double rooms for single use.


    ?
  10. A room with its own bathroom is called an en suite room.


    ?

Grammar Practice

Exercise 1: Substitution

THERE IS, or THERE'S, is used with singulars or uncountables.

Example:

There's a new hotel near the airport. (somebody in my room)
There's somebody in my room.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 2: Substitution

The negative of THERE IS, or THERE'S, is THERE ISN'T.

Example:

There isn't any time. (any soap in the bathroom)
There isn't any soap in the bathroom.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 3: Substitution

A different way to make a negative is with THERE'S NO. Let's practise this.

Example:

There's no time. (no soap in the bathroom)
There's no soap in the bathroom.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 4: Substitution

The interrogative form of THERE IS, or THERE'S, is "IS THERE ...?".

Example:

Is there a swimming pool? (a car park)
Is there a car park?


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 5: Substitution

THERE ARE is used with plurals or countables.

Example:

There are 50 rooms in this hotel. (facilities for guide dogs)
There are facilities for guide dogs.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 6: Substitution

The negative of THERE ARE is THERE AREN'T.

Example:

There aren't many people here. (any towels in the bathroom)
There aren't any towels in the bathroom.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 7: Substitution

A different way to make a negative is with THERE ARE NO.

Example:

There are no extra blankets. (no facilities for dogs)
There are no facilities for dogs.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

Exercise 8: Substitution

The interrogative form of THERE ARE is ARE THERE?

Example:

Are there any vacancies? (any messages for me)
Are there any messages for me?


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

Exercise 9: Selections

Chose the correct answer.

  1. a. 
    b. 
    ?
  2. a. 
    b. 
    ?
  3. a. 
    b. 
    ?
  4. a. 
    b. 
    ?
  5. a. 
    b. 
    ?
  6. a. 
    b. 
    ?
  7. a. 
    b. 
    ?
  8. a. 
    b. 
    ?
  9. a. 
    b. 
    ?

Dictation

Exercise 1: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
Transcript:

When I book accommodation, I always inquire with the hotel's reservation staff if there is a fit centre in the hotel or near by.

?

Exercise 2: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
Transcript:

If you ask the staff, they usually assure you that concerning the facilities their hotel is at the world's standards.

?

Checklist

Use the following list to check whether you have obtained full benefit from this unit. You should be able to:

  • use vocabulary and expressions related to hotel services
Version 2.0 (2013-01-03 13:42 CET)
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